Airline Claims

Luggage damaged in transit and in need of repair? We are only 15 minutes from Tullamarine Airport.

Your luggage damaged in transit?

Gregory’s Bag & Shoe Repairs specialises in repairing and replacing luggage and travelgoods that have been damaged in transit.

Gregory’s is an authorised Airline Repair Partner for a number of airlines (see below).

The shop is located only 15 minutes from Melbourne’s International Airport at Tullamarine.

Gregory’s Bag & Shoe Repairs
6 Leakes Street, Essendon
Phone: (03) 9379 6137
Email: gregorysshoerepairs@gmail.com

What to do?

Visit our shop and present your

damage report or file reference number
damaged luggage
boarding pass or form of ID
purchase receipt of case (if available)

If the luggage is not repairable, we will replace the case based on the replacement guidelines set by each airline.

If you have travelled on Emirates, Air India, Sri Lankan Airlines or Singapore Airlines, we kindly ask you that you email us your reference number before visiting our shop. This enables us to obtain your detailed damage report. This is not a requirement, but it make your trip to Gregory’s a little quicker. If you are coming direct from the airport, emailing us in not necessary.

For all other airlines, no appointment is necessary.

*Please note: always check our google business page for holiday and unforeseen closes and opening / closing time changes.